Welcome to Sega of America Customer Service!

Please review our knowledge base for answers to whatever issues you may be having. If you can't find a solution, please click "Submit a Request" above and follow the instructions.

Our agents are on hand from 7AM to 7PM Pacific Standard Time, Monday through Friday (with the exception of US national holidays).
Response times may vary, but typically you will hear back from us within the same business day. Requests received over the weekend will be answered the following Monday.

We are temporarily providing extended weekend coverage for Total War: Rome II customers.


Sega of America Customer Service

Jeff November 08, 2011 Announcements

Jeff November 21, 2013 PC Game FAQs / Total War

Evan September 09, 2013 PC Game FAQs / Total War

Jeff June 27, 2013 PC Game FAQs / Company of Heroes 2

Jeff May 07, 2013 2 PC Game FAQs / Company of Heroes 1


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